Well that settles it! I’m not buying a Bambu Labs product any time soon! To be fair, it wasn’t looking very likely in the near term anyway, but a company that intentionally disqualifies the majority of their customers on a recall(I don’t care what Bambu calls it), and makes them eat the cost of shipping too, does not strike me as the sort of company I want to depend on to keep my closed source printer running. That being said, I’d probably be comfortable doing the parts replacement myself.
Their printers sound like they are mostly great, but they have had enough teething issues, with enough mixed reports on their customer service, that I’d be hesitant to give them my money, at least until they have had more time to prove themselves trustworthy.
The Prusa XL is more expensive, but it is bigger, and looks much better equipped on the multi material front. Prusa also does a ton of testing on their printers. The delays on the XL caused many to become impatient, I’m sure, but I prefer to take it as a sign that they are willing to take the potential loss in sales in the short term, in exchange for better long term reliability, and a likely more loyal customer base.
My $0.02