# Ender 3 Neo extruder motor stops working **URL:** \ **Category:** Creality Ender 3 / 3 Pro / V2\ **Created:** [April 19, 2024, 10:14pm UTC](https://3dprintingspace.com/t/ender-3-neo-extruder-motor-stops-working/8307 "2024-04-19T22:14:34Z")\ **Posts on this page:** 3\ **Page:** 1
**Author:** ![JimM](https://3dps-assets.b-cdn.net/letter_avatar_proxy/v4/letter/j/a88e57/32.png) [@JimM](https://3dprintingspace.com/u/JimM)\ **Post date:** [April 19, 2024, 10:14pm UTC](https://3dprintingspace.com/t/ender-3-neo-extruder-motor-stops-working/8307/1 "2024-04-19T22:14:34Z")
Hi All. The extruder motor on my Ender 3 Neo stopped working. I have swapped the X-xis and extruder cables. The X-axis works fine when I set the extruder to move, but the extruder motor still doesn’t move. I"ve been running a Spite SE extruder but swapped back to the original motor with the same result. With either motor, if I switch the printer on, set the nozzle to print temperature then try moving the extruder through the movement menu it jerks momentarily then won’t respond. I suspect motherboard. Can anyone help please? Thanks, Jim. ---
**Author:** ![JimM](https://3dps-assets.b-cdn.net/letter_avatar_proxy/v4/letter/j/a88e57/32.png) [@JimM](https://3dprintingspace.com/u/JimM)\ **Post date:** [April 21, 2024, 2:52am UTC](https://3dprintingspace.com/t/ender-3-neo-extruder-motor-stops-working/8307/2 "2024-04-21T02:52:38Z")
Some people don’t deserve to have 3D printers! I found I’d cut one of the wires in the ribbon cable to the extruder when removing cable ties. Feeling suitably humbled… ---
**Author:** ![Matthew](https://3dps-assets.b-cdn.net/user_avatar/3dprintingspace.com/matthew/32/7552_2.png) [@Matthew](https://3dprintingspace.com/u/Matthew)\ **Post date:** [April 23, 2024, 4:32pm UTC](https://3dprintingspace.com/t/ender-3-neo-extruder-motor-stops-working/8307/3 "2024-04-23T16:32:25Z")
Hey Jim don’t beat yourself up! It happens lol Believe me, if I had a dollar for every silly mistake I made on one of my machines I would have to work anymore! The important part is to learn from it and to try not to make the mistake again.