# Extruder stopped responding **URL:** \ **Category:** General Discussion\ **Created:** [July 28, 2025, 4:14pm UTC](https://3dprintingspace.com/t/extruder-stopped-responding/10195 "2025-07-28T16:14:23Z")\ **Posts on this page:** 4\ **Page:** 1
**Author:** ![RUSharp](https://3dps-assets.b-cdn.net/letter_avatar_proxy/v4/letter/r/0ea827/32.png) [@RUSharp](https://3dprintingspace.com/u/RUSharp)\ **Post date:** [July 28, 2025, 4:14pm UTC](https://3dprintingspace.com/t/extruder-stopped-responding/10195/1 "2025-07-28T16:14:24Z")
After changing out my hot end to address a thermal runaway, I went to reload my filament and my extruder wouldn’t move. I moved the connections around on the board to connect the extruder servo to an axis connector I knew was working, and the extruder worked. This tells me it’s not the wiring or the servo, but what would cause this? Could the board malfunction like that? Could a reboot with new firmware possibly fix it? The printer I have is an old Big Box Pro, which has a SD card and what looks like a network connection, but no external USB connection. (however I see that the Rumba card is attached to the small screen with a USB Mini-b connector) If I need to upgrade the firmware, how is this done? Obviously I have much to learn and would appreciate anyone who is willing to help. ---
**Author:** ![samca](https://3dps-assets.b-cdn.net/user_avatar/3dprintingspace.com/samca/32/10350_2.png) [@samca](https://3dprintingspace.com/u/samca)\ **Post date:** [August 5, 2025, 1:30pm UTC](https://3dprintingspace.com/t/extruder-stopped-responding/10195/2 "2025-08-05T13:30:57Z")
Hi RUSharp, Sounds like the stepper driver on the board might be the issue, since the motor works on another port. A firmware update probably won’t fix that, but worth a try just in case. You can connect to the Rumba board using the USB Mini-B on the screen and flash it with Arduino IDE. This video might help: [https://www.youtube.com/watch?v=\_V96Meo-VQU](https://www.youtube.com/watch?v=_V96Meo-VQU) ---
**Author:** ![RUSharp](https://3dps-assets.b-cdn.net/letter_avatar_proxy/v4/letter/r/0ea827/32.png) [@RUSharp](https://3dprintingspace.com/u/RUSharp)\ **Post date:** [August 12, 2025, 5:53pm UTC](https://3dprintingspace.com/t/extruder-stopped-responding/10195/3 "2025-08-12T17:53:17Z")
Thank you. I’ve decided to move on to a new printer. I appreciate your thoughts. ---
**Author:** ![Loosenut](https://3dps-assets.b-cdn.net/user_avatar/3dprintingspace.com/loosenut/32/3612_2.png) [@Loosenut](https://3dprintingspace.com/u/Loosenut)\ **Post date:** [August 12, 2025, 10:03pm UTC](https://3dprintingspace.com/t/extruder-stopped-responding/10195/4 "2025-08-12T22:03:34Z")
Some mother boards have drivers (chips) that can be replaced. Worth liking into.