I was able to get a replacement cable for the connection from the main board to the sub board on the nozzle (or whatever it’s called). That seemed to make everything work again. It may not have been the main board but I haven’t tried putting the old board back in.
The wires I find VERY sensitivie for my gorilla hands combined with the glue they use, so I’m going to say if you’re having this issue check all the wiring with the connectors. Thankfully I had a spare nozzle as well.
Creality support does get the part to you but keep your copies of the order and receipts handy to move it faster.