Ender 5 plus only moving in one direction on the y axis

I’ve checked the connector( it’s fine). I can move it freely by hand, it moves freely.Any suggestions welcome.
Thank you.

Just want to clarify, the X and Z axis are non-functional? The extruder is non-functional as well?

Is this a new build, a Used printer or one that has worked before? I guess kinda I’m asking did it ever work?

More info is better, Can you explain your situation a little more?

The machine is about 6 months old, and everything is functioning fine,expect it will only move in one direction on the y axis.

Fixed for now it was a bl touch error problem.

HI @cwmur thanks for letting us know, Glad you got it figured out.