I had issues with him too, He’s honestly kind of an ass who has zero concept of customer service or being honest and transparent. He’s banking on word of mouth with the different 3D Printer communities. I posted a semi “Review” to Reddit saying I placed an order and a few weeks later it wasn’t shipped with no communication despite me reaching out and I was starting to think I was scammed.
Multiple people said “Just use Discord and reach out”, Like… #1 I don’t use Discord? and #2. Why should I (the paying customer) have to hunt down the person I’ve given my money to in order to see if they’re going to uphold their side of the transaction? Usually a business (within reason) tries to keep the customer informed and “happy” so that they have repeat business.
Since I deleted my Reddit post I’ll paste the reply the owner of dfh.fm gave me on Reddit.
Super unprofessional, I’ll definitely avoid them in the future.
"I’m writing this as I sit on the toilet, taking my blood pressure. This is the least multitasking I’ll do today.
Let’s just go over the situation, one more time, for anyone who isn’t aware.
Late November, E3D decided to delay ObXidian. As soon as I was alerted to this, I sent out an email to customers, letting them know I would be refunding them and offering a discount on Phaetus products, as a mea culpa. This began the trouble.
Immediately following the nozzle debacle, was Black Friday, which brought more sales to the store than I had received in the prior 2 months, combined.
Several days later, Voron Tap released. My sales doubled again.
Then, the shit hit the fan. Voron Tap 24v catches fire, was the headline, so I sent out another email, and created a form for folks to fill out, offering them several different options—refund, replacement, replacement with unTAP and a pony. Now, I will admit, I didn’t follow through with the pony, but it was in the fine print, to which every respondent agreed.
Can you see the work piling up, yet? All this meant second, third and fourth correspondences and orders, for items which I’d already sold.
Add to this the fact that, because of Tap, Black Friday and the general awesomeness of my store, my orders, had, by the end of December, hit three times what I’d ever seen before.
With an awesome group of volunteers, I opened up a discord. They began taking tickets, to allow me to ship packages more effectively, as I wouldn’t have to deal with every minor complaint or Tap straggler, on my own.
This, pretty much brings us to current. Yes, I know it’s February, but the orders haven’t stopped. I post regular updates on the Voron Discord. Usually something like ‘Just a few more days, and we’ll be back at zero packages’, but, sometimes, I post how fucking little I’ve slept, trying to catch back up.
Very fucking little.
To deal with the massive growth, I’ve had to take some time off, not to get some much needed R&R, but to find a warehouse, where I can store the goods clogging up my home, and to house employees, so this type of situation can be dealt with in a much more timely manner.
Back to the Discord. You would see, if you bothered to check the contact section of my menu, that the only available contact information is my Discord server—a fully functioning, and way more appropriate place in which to ask, ‘where is my shit’
Some orders do go faster than others. These folks are correct, other than the customer service I have, online, I’m it. I assemble the kits. I keep China hours and US hours, to source and then ship those very items.
I’m sorry you had a bad experience. All I can say is I’m doing my best for this community, and I’m sacrificing a lot to make that happen. Also, next time, check the fucking contact info. I could have had this taken care for you in a day. But a chargeback and a Reddit post works too. Now I have one less package to bust ass on tonight. Thanks.
By the way 120/83, in case anyone was wondering.
Edit: changed so to to and added have."
