Pronterface Connection Problem CR10S Pro

Having troubles connecting to printer using Pronterface. Com is correct, baud rate is fine but when I connect all I get is this
If I type in M503 I get printer offline.
Cannot seem to find answer on internet search.
Does someone know whats happening?

Update: I was trying to calibrate my filament e-steps, found out that the updated firmware for this machine has this available on the screen in the tools section.
Fixed what needed to be and just a note, I had updated to a Micro Swiss hot end (just hot end not direct drive) when this problem started. Seems the Micro Swiss needs a higher value than a regular hot end.

yes If it’s a std stepper usually the steps are about 138, not the standard 93.